Support & Help Center

Need help with NexWall? This page covers the fastest ways to resolve issues and contact our support team.

1. Common Issues

App is loading slowly

• Check your internet connection and try switching from mobile data to Wi-Fi.
• Restart the app and clear background apps if device memory is low.
• Update to the latest app version from the Play Store.

Static, video or live wallpaper download or apply fails

• Allow storage/photos permissions in device settings.
• Ensure your device has available storage space.
• Try another wallpaper (static, video, or live) to verify whether the issue is file-specific.

Ads are not loading

• Ads depend on ad-network availability and internet quality.
• Disable private DNS/VPN temporarily if ad requests are blocked.
• Retry after a short period as ad inventory may fluctuate.

2. Report a Problem

When reporting an issue, include the following details so we can resolve it faster:

• Device model and Android version.
• NexWall app version.
• What you tried and what happened (with screenshots if possible).
• Approximate date/time when the issue occurred.

3. Request New Categories or Features

We welcome suggestions for static, video and live wallpaper categories, UI improvements, and app features. Please send your ideas to: support@kodnextech.com.

4. Response Time

Typical response time is 24–72 business hours depending on volume and issue complexity. Critical service issues are prioritized.

5. Contact Channels

• General support: team.kodnex@gmail.com
• Privacy requests: team.kodnex@gmail.com
• Data deletion form: Open Data Deletion Page
• Privacy policy: Open Privacy Policy

6. Before Contacting Support

• Ensure app is updated from the Play Store.
• Restart app and device once to clear temporary glitches.
• Check whether issue is specific to one static, video, or live wallpaper or all wallpapers.
• Keep your internet stable and avoid battery saver restrictions during download/apply actions.