Refund & Cancellation Policy

This Refund & Cancellation Policy applies to paid plans of the NexWall Developer Wallpaper API (for example Pro and Ultra, monthly or yearly) sold by KodNex Technologies, a sole business based in India ("we", "our", or "us"). The NexWall Android app is free and ad-supported, so this policy concerns Developer API plans only.

1. Delivery of Service

• Developer API plans are digital services. There are no physical goods and nothing is shipped; no shipping or delivery charges apply.
• Delivery is instant: after a successful Razorpay payment your developer account is upgraded immediately, and your API key(s) receive the paid plan's quota and catalog access.
• For international bank transfers (USD), the plan is activated once we have verified that the payment was received.
• You access the service through your developer dashboard and API keys. An invoice is emailed to your registered email address after payment.

2. Plans, Renewal and Cancellation

• Paid plans are one-time prepaid terms (monthly or yearly). We never charge you automatically or on a recurring basis.
• There is no auto-renewal, so there is no subscription to cancel. When a term ends, your account automatically returns to the Free plan (100 requests per day). To continue a paid plan, you buy a new term.
• You can stop using the API at any time. Stopping use or deleting your account does not by itself create a right to a refund. Refunds are decided only under Section 3.

3. Non-Refundable Payments and Genuine Exceptions

All payments for paid plans are final and non-refundable. Because the plan is a digital service that is activated instantly, we do not offer refunds for change of mind, unused days or quota, not needing the plan any more, mistakes in choosing a plan, or problems caused by your own app, code, hosting or network. You can try the API first on the Free plan and the keyless demo before you buy.

We will refund, fully or in part, only when there is a genuine reason on our side, such as:

• Duplicate charge: you were charged more than once for the same order.
• Activation failure: you paid but your plan was not activated because of an error on our side and we could not fix it within 3 business days of your report.
• Wrong amount: you were charged more than the price shown at checkout (we refund the difference).
• Prolonged outage caused by us: the API was unavailable to you for more than 72 hours in a row during your paid term because of a fault on our side (we may refund the unused part of the term).

Content changes and third-party claims are not a refund reason. The wallpaper catalog changes over time. We may remove, replace, rename or restrict any wallpaper, category, tag or style at any time and without notice, including after a copyright, trademark, personality-rights or other complaint from a third party, a takedown notice, or a request from an app store, payment provider, hosting provider or authority. Such removals or restrictions, a smaller catalog, the loss of particular themes, styles or characters, and any suspension or limitation of the service made because of such a claim, notice or request are not a fault on our side for this policy and do not entitle you to a refund, credit or plan extension. Your paid plan continues with the content that remains available.

Refund requests for these reasons must be made within 14 days of the charge or the problem. We decide each request after checking our payment, activation and service records. The Free plan involves no payment, so there is nothing to refund. Nothing in this policy limits any refund right you have under the consumer protection law that applies to you.

4. How to Request a Refund

• Email support@kodnextech.com with the subject line "Refund Request".
• Include your invoice number, the email address of your developer account, and the Razorpay payment/order ID or bank transfer reference (UTR) if you have it.
• Explain the genuine reason (for example a duplicate charge or a plan that was not activated) and attach any proof, such as a bank statement line or screenshot.

We check each request against our payment and usage records and confirm the outcome by email.

5. Refund Processing

• We process approved refunds to the original payment method within 7–10 business days of approval. Razorpay payments (UPI, card, netbanking) are refunded through Razorpay. Your bank or card issuer may take a little longer to show the credit.
• Bank transfers: we refund to the same bank account the payment came from. International bank, intermediary and currency-conversion charges are paid by the sender and may be deducted from the amount you receive.
• Once a refund is issued, the related paid plan ends and your account returns to the Free plan.

6. Chargebacks and Payment Disputes

Please contact us first before raising a chargeback or payment dispute with your bank or card issuer. Duplicate charges and activation problems are usually fastest to fix directly. If a dispute is raised, we may share the relevant order, invoice and usage records with the payment provider so it can be resolved.

7. Taxes and Invoices

An invoice is emailed for every paid plan. KodNex Technologies is not registered under GST, so no GST is charged and invoices state "supplier not registered under GST". Prices are shown in INR (Razorpay, India) or USD (international bank transfer) at checkout.

8. Changes to This Policy

We may update this policy from time to time and will change the "Last updated" date on this page. The version in effect on the date of your purchase applies to that purchase.

9. Related Policies

This policy should be read together with our Terms & Conditions, the Developer API License, the API pricing page and our Privacy Policy.

10. Contact

• Business: KodNex Technologies (sole business), India
• Email: support@kodnextech.com